Unable to list folders/files in FTP

Connecting to your web hotel through FTP and having problems listing folders and files? Your FTP client may have been configured to use «Active mode» instead of «Passive mode».

We recommend FileZilla as FTP client (freeware). If «Active mode» is enabled, connection will most probably stop while listing folders:

How to change from «Active mode» to «Passive mode»:

1. Select «Edit» and «Settings» on the menu.

2. Select «FTP» and check «Passive (recommended)» mode (red arrow). Click «OK» to save.

Try connecting to the server again. 

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